Returns, refunds & exchanges
Can I return it if there’s nothing wrong with it?
Absolutely! We offer a 15 day returns guarantee on all items. So if you need to send it back please return it us by post at a convenient time for you and we can refund you immediately. However it may take 5 – 7 days for your bank to process the money.
We’ll either refund the original payment method or offer you an exchange.
You just need these 2 things:
- Your proof of purchase
- The item should be unused, in its original packaging and in a re-sellable condition
- Naturally, none of this affects your consumer rights.
AFV Modeller Ltd, Old Stables, East Moor, Stannington, Morpeth, Northumberland, NE61 6ES, UK